Done/Closed

The Done/Closed category is used for feedback, requests, or issues that have been resolved or addressed. This category serves as a log of completed tasks and provides users with visibility into what has been achieved.

Purpose:

• To inform users that their feedback or request has been successfully implemented or resolved.

• To maintain a record of all completed items for transparency and accountability.

• To close the feedback loop by showing users that their contributions have had an impact.

How It Works:

1. Once a feedback item is implemented, resolved, or deemed unnecessary, it is moved to the Done/Closed category.

2. A summary or explanation is added to the item to indicate the resolution or decision.

3. Users can browse this category to see the progress and completed features or fixes.

Example Scenarios:

• A feature request, such as “Dark Mode,” has been implemented and is now available to users.

• A bug report, like “Error in payment processing,” has been fixed and verified as resolved.

• A duplicate or outdated feedback item has been reviewed and marked as closed with an explanation.

User Notification:

• Users who submitted feedback receive a notification when their request or issue is marked as Done/Closed.

• For completed features, release notes or a changelog entry may also highlight the resolution.

Best Practices:

• Include a brief note or summary in each Done/Closed item explaining what was done or why it was closed.

• Use this category to celebrate progress and acknowledge user contributions.